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Kyle Kienzle's Articles

New Microsoft Dynamics CRM 2013 Online Pricing Clarification!

1. Can you explain the new pricing and difference between the three main tiers? 

  •  Professional ($65 per user per month) - For the core CRM users, who need the full capabilities of Dynamics CRM including sales force automation as well as marketing and customer care. "We believe most users will find this license best fits their needs," according to Microsoft.
  • Basic ($30 per user per month) - For sales, service and marketing users who need to manage accounts, contacts, leads, cases and access custom applications as well as for business analysts who require reporting capabilities.
  • Essential ($15 per user per month) - For lightweight users who need to access custom applications developed in house or by partners.

SharePoint: Knowing What is in the Box and Using PowerShell to Move it

When considering an upgrade to your SharePoint environment, there are three questions you should always ask before you start.

15 reasons to choose Office 365 instead of an on-premise alternative

Starting with one of the most important factors in choosing a cloud service, security has been the big stumbling block for many companies considering a move to the cloud. Microsoft's online services have been designed with security in mind.

After security, the most commonly mentioned area of concern regarding cloud services is reliability. Downtime means lost worker productivity and ultimately costs companies money.

What Should Be in a Business Case?

A business case should be well thought out, inclusive from all angles and contain involvement from all affected parties. In this blog, we review components that should be involved within a business case for full transparency.

12 Key Benefits of Using Dynamics CRM in Outlook

With multiple interfaces for Dynamics CRM and other solutions that your users utilize on a daily basis, here are some suggestions on how to 'work smarter, not harder' using CRM for Outlook. Integrating these tools will make it easier for your users to update CRM and will increase efficiency across your organization.

Get Rid of the “Get CRM for Outlook” Notification in Dynamics CRM 2011

CRM for Outlook MessageSome Microsoft Dynamics CRM 2011 Online users become frustrated by reoccurring “Get CRM for Outlook” messages, which appear even after they've installed it. While you can just close the message on your screen, that is just a temporary fix. A complete fix requires you to remove the message for all of your CRM users. In this post, I will explain how to get rid of these annoying messages for good.

Key Points to Remember When Using Dynamics CRM Offline

Businessman with a computer

"I want to remain productive but what can I do while I'm offline?" This question comes up a lot in conversations with current and potential customers. As a Customer Relationship Management (CRM) consultant, I’m often asked about the offline capabilities of Microsoft Dynamics CRM. My goal is to have an in-depth understanding of the solution's offline capabilities so I can ensure my customers and prospects maintain realistic expectations.


Part 2: You Might Need a New Consulting Partner If...

In March of this year I published a blog entry, You Might Need a New Consulting Partner If..., which was inspired by Jeff Foxworthy's “You Might be a Redneck If” jokes. In this post (part 2), I will share more tips to help you narrow down your options and find the best technology consulting partner for your organization.

CRM Mobility: Using Dynamics CRM 2011 Mobile Express

Once you’ve 
set up Dynamics CRM 2011 Mobile Express and it is established from the administrator, you can create accounts, contacts, opportunities, tasks, phone calls, and access custom entities and custom activities from your mobile device. In the demonstration below I will be utilizing Safari to show how Mobile Express renders the Dynamic CRM mobile form.  

CRM Mobility: Setting up Dynamics CRM 2011 Mobile Express

Dynamics CRM 2011 Mobile Express

With Mobile Express you can access your Microsoft Dynamics CRM 2011 data wherever and whenever you need it! Follow the simple instructions below to get started with Mobile Express today.  

Why Sales Professionals Love Using Microsoft Dynamics CRM

Sales Professional

As a sales professional, here are 25 reasons why I love working with Microsoft Dynamics CRM (and why you should love it too)! Dynamics CRM automates every aspect of my job, making it easy to find and sort through information that I need...

How to Pick the Right Technology Consulting Firm for Your Organization

Overwhelmed by options
With so many technology consulting firms to choose from, it is often difficult for decision-makers to sort through the options and offerings and determine the best partner for their organization. Over the past 15 years in the IT industry and business applications realm, I've noticed some key traits that set top consulting firms apart. I hope my insights will help you make the right decision for your organization.

You Might Need a New Consulting Partner If…

While many people have enjoyed the “You Might be a Redneck If” jokes by Jeff Foxworthy, few people are aware of the applicability to the IT community. As a professional IT consultant for C5 Insight, I have saved a number of clients from unfortunate situations caused by their previous, not-so-qualified consulting partners.

Convergence 2013: An Opportunity to Add Value to Your Organization

In a few days, Microsoft will be hosting their annual event focused on Microsoft Dynamics CRM—Microsoft Convergence 2013. This is a valuable event for organizations that are either using or are considering Microsoft CRM. Read on for more reasons on why you should attend Convergence.

Keys to Successful User Adoption in Your Organization

Successful user adoption, or the mental acceptance and use of something new, can be achieved in any organization. There are a number of methods that can be used to implement new systems, including "big bang" (single rollout) or "phased adoption" (gradual rollout). Regardless of the method you use to rollout user adoption in your organization, there are a few important items that must be factored into your plan.

Use C5 Insight's RFP Manager to Score a Win!

Receiving a Request for Proposal  (RFP) or Request for Quotation (RFQ) is generally thought of the same way as a dental appointment a dreaded but necessary activity. As a result, most sales professionals maintain the belief that it's OK to slap a response onto a couple pages in response to the RFP because they have such a great bond with the prospect. I don't agree with this mindset and I'd suggest those professionals should consider a more systematic approach.

Does your business hinge on the government?

Does your business hinge on the government?

If you’re in healthcare, manufacturing, energy and education, the answer is definitely and in any other industry, the answer is probably so! Regardless, the government and its respective actions are initiating new laws and regulations that could not only impact but dramatically adjust a business operation. While the news may carry a story for the world to see, chances are that your business may just take some notes in an old notebook and hope to keep up with the story.

Blog Topics


CPR for CRM Study

The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.


SharePoint Readiness Assessment

This 60-second assessment is designed to evaluate your organization's collaboration readiness.


CRM Self Assessment

Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.


SharePoint Feedback Solution

This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.


SharePoint Upgrade Checklist

Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.