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Avoid Getting Blank Results When Searching Office 365 Activity Reports

Avoid Getting Blank Results When Searching Office 365 Activity Reports

As you are likely aware Office 365 provides a wealth of abilities to review reports of all the activities that users (and admins) are doing in Office 365.  Recently we were using this to get download activities from SharePoint but hit a snag when trying to restrict the results to a specific site.  The answer was actually backwards to the interface. 

Correct Empty ULS Logs in SharePoint 2010

imageIf you're unsure what ULS logs are or what they're used for, please see my previous post where I cover the basics. On a recent project, I was adding a new server to a SharePoint 2010 farm. After the join was completed, I went to go review the ULS logs to ensure all looked well and no serious errors or other issues came up. To my surprise, it was empty! It turned out to be a simple fix, but here are some things to check when this happens:

  1. ULS logging is driven by the Windows service "SharePoint 2010 Tracing". Ensure this service is started, and if it is already running, right-click on it and choose restart. Then re-check the ULS logs.
  2. If the above tracing service is started and re-starting doesn't help, it likely is permissions related. This was the problem in my case. To fix this, do the following:
    1. In this environment, the tracing service was running as the application pool account. We need to add that account to the local user group "Performance Log Users".
    2. Check the membership of this group on a working farm server, and ensure the new farm server has the same group membership.
    3. Restart the tracing service, and check the ULS logs again for entries.
  3. If you still have trouble, check the other local security groups like WSS_WPG and WSS_ADMIN_WPG groups and ensure the problem server has the same memberships.

While you shouldn’t have to, it might be necessary to either perform an IISRESET on the problem server, or even reboot to ensure new credentials take affect.

Blog Topics

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CPR for CRM Study

The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.

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SharePoint Readiness Assessment

This 60-second assessment is designed to evaluate your organization's collaboration readiness.

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CRM Self Assessment

Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.

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SharePoint Feedback Solution

This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.

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SharePoint Upgrade Checklist

Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.