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I had a client call me the other day as he was having an issue with a couple of his SharePoint 2010 sites that seemed strange, the sites just stopped working. When anyone tried to access the sites, they would get HTTP 500 errors. I was able to resolve this issue for the client so I thought I should share some of my troubleshooting tips.
Recently, we deployed a large project for a multinational corporation and an interesting situation arose during the process. The SharePoint portal for this particular client was accessible externally (outside of their corporate network). This allowed users to access the sites worldwide without having to use a VPN to connect to the corporate network. This is not uncommon in the SharePoint world, and we have implemented and configured a fair number of Extranet portals over the years.
This particular project was very document-centric (as are many in SharePoint), with multiple workflows for approval, updating, publishing, etc. Because of this, the Microsoft Word client was heavily used in the application, and seamless client integration was a critical important requirement.
During beta testing, we discovered two strange occurrences:
1) Emails generated by the automated task creation (for document approval) had a mixture of URLs with http and https.
2) When opening a document for editing/approval, the user sometimes received an error that he/she could not approve or edit the task associated with the document.
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