We are pleased to present below all posts tagged with 'Best Practice'. If you still can't find what you are looking for, try using the search box.
A business case should be well thought out, inclusive from all angles and contain involvement from all affected parties. In this blog, we review components that should be involved within a business case for full transparency.
“Paralysis by analysis” means having so much data that it becomes difficult to take any action. And it is an issue that organizations frequently run into with getting users to adopt a customer relationship management solution. Users see long lists of activities, leads, opportunities, cases and accounts - and they don’t know where to begin to manage their day in the CRM system. The results can be devastating to the bottom line and often include: failing to work the best leads, opportunities slipping through the cracks, key customers being ignored and follow-up commitments aren't met. Ultimately, it may lead your team to abandon CRM and go back to more familiar ways to manage relationships.
Customer relationship management (CRM) projects are particularly difficult to successfully deliver. In fact, research into CRM project failures over the last 10 years has consistently found a failure rate between 30% and 70%. A quick scan of the proposals that we have delivered to new clients for CRM projects over the past 12 months shows that fully 59% of new clients who approach us are dealing with a need to administer CPR on their CRM implementation. This is true across all CRM products (we have seen failed CRM projects across virtually every CRM solution on the market). In this article I’ll take a look at one of the most frequent causes of failure that we have encountered and will offer some guidance for avoiding this (or for recovering if you’re already there). I will also be doing a deeper dive into this topic during our CPR for CRM Webcast.
As a company that provides customer relationship management (CRM) services, we’re big advocates of using your CRM system to track and approve sales commissions. But sometimes it can be impractical to do this. This is particularly true in complex organizations, small organizations or fast-growing organizations where you need the flexibility to quickly adapt your commission model to a changing situation in the marketplace. Long-term, everyone should aim to handle commissions in their CRM system, but what do these organizations do in the short-term?
The good news is that SharePoint is an excellent tool for giving you all of the flexibility you need, while still having an efficient process for setting, tracking and distributing commissions. Here’s how it can work for you.
This is the third in a three part series I’ve been writing on Microsoft Dynamics CRM 2011 and Microsoft Outlook integration. In the first two blogs, we reviewed the pros and cons of using CRM 2011 for Outlook and CRM 2011 for the Web. In this article, we will take a look at CRM 2011 and Outlook functionality that everyone in your organization should use (regardless of whether they are using CRM 2011 for Outlook or not). This integration functionality is easy for users to understand, saves a lot of time, and enables your organization to better track interactions with customers and other stakeholders.
For the previous two articles in this series see:
This is the second in a 3 part posting about accessing CRM within Outlook versus from the web. In the first post in this series, I outlined some of the reasons why businesses should consider training their users in CRM for Outlook. Given this powerful functionality, why would any business person prefer to use the web version of CRM (also called the “Web Client”)? Well, as it turns out, there are some excellent reasons for doing just that. Many of our clients (and many of our internal users of CRM) prefer to use the Web Client for various reasons. In this article, we will explore the top reasons for choosing the Web Client over Microsoft Dynamics CRM 2011 for Outlook.
Do you have old email, templates in CRM that you don’t use anymore? You want to get rid of them because they’re cluttering up the views of users. But you don’t want to get rid of them because you might want to use them again some day (or, like me, you’re just a packrat). Unlike other record types, these don’t include the ability to deactivate the individual template records. So what’s a CRM power user to do?
This is the first of a 3 part series of blogs that I’m writing on Microsoft CRM and Outlook.
With CRM 2011, Microsoft introduced significant new enhancements in how CRM works with Outlook. These changes also introduced some differences in how the Outlook and Web versions of CRM work. In previous versions, if you trained users on one version, they had all they needed to know in order to use either version. Businesses now need to make an important decision on which version of CRM they will initially train their users on. Users, too, need to decide which version of CRM they are going to use on a day-to-day basis. This series of blog entries will examine the pros of using CRM for Outlook, then the benefits of CRM for the Web and will conclude with the CRM and Outlook functionality that you should use regardless of which version of CRM that you’re using.
This first article will focus on the 6 reasons why you should consider using CRM for Outlook as the primary way that you use the CRM application. Dynamics CRM has always had better Outlook integration than any other CRM system on the market (no surprise there). With all of the new features and Outlook integration that Microsoft has introduced in CRM 2011, the reasons for using CRM for Outlook are stronger than ever.
Which clients should we focus more time on? Are there any clients that we should consider firing? How can we find new clients that look like our best current clients? Do we have clients that should be more profitable?
These are the questions that many B2B firms are asking themselves as they think through how they should prioritize their client list. So read on for some of the how’s and why’s of establishing a client scoring system.
The ability to tag EVERYTHING in SharePoint 2010 is one of my favorite features.
But, if you’re like me, you sometimes create a personal or enterprise tag hastily. And you know what they say about haste … you end up with typographical errors or inconsistent capitalization.
And, if you’re like me, it REALLY bugs you to see all of those inconsistencies in your terms.
One of SharePoint’s popular features is Document Management, which leads many organizations to migrate their data from files shares or their Document Management System over to SharePoint. Is this best practice? Let’s not be hasty, and look at the various things to consider on both sides of the coin.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.