I recently had an interesting issue with a client’s SharePoint environment that I wanted to share in order to hopefully help someone else out as it wasn’t the most intuitive cause. What do you do when you try to save list items or InfoPath-customized list items and it fails? It turned out to be really simple if you know what to look for.
The client reported one symptom to me but I was able to determine the other with some troubleshooting. They were:
As I noted above, my first test was to rule out InfoPath.
What I remembered at this point was that both of the lists with issues had SharePoint 2013 engine workflows. My new test list didn’t, and it would save fine, interesting. This led to the resolution.
I got on the SharePoint server, and opened up the 2013 workflow engine powershell command prompt. I ran Get-WFFarmStatus and got this:
Ah ha! Now we’re getting somewhere. I went into Windows Services and looked at all automatic servers and found that both Service Bus services, one Forefront Identity Service and the Workflow Service Backend service were all stopped. I started them all and after testing again, everything worked fine.
The item would be created and when the 2013 workflow engine tried to fire the workflow, since the engine was busted the workflow trigger seemed to interfere with the item save process. This is why a reboot of the server would have likely fixed it since it would have started the services.
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