The shift we’re seeing today is from companies managing customers to customers taking more control. Perhaps it’s not quite a seismic shift, but we may be approaching that. Today’s customers generally want more control over their destinies. That’s why self-service applications are becoming more prevalent in CRM technologies.
When you walk a day in your customer’s shoes you develop empathy and understanding. You become a participant in your customer’s journey. Here are a few ways to do that.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.