Customer care teams are at the forefront of delivering a great customer experience. But many of them are flying blind – they don’t have the information they need to evaluate and constantly improve how they’re delivering service to their customers.
Big data reporting tools, such as business intelligence, are an important way to pull information from multiple sources, and put it into the hands of everyone who needs it – from leaders to managers to front-line reps.
Below is a 3 minute demo of how Microsoft’s business intelligence offering (Power BI) can be easily integrated with Microsoft’s CRM offering (Microsoft Dynamics CRM) to quickly create useful dashboards.
That only scratches the surface of what is possible. How is your customer care team getting the intelligence that they need to continually improve the customer experience?
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.