Does your organization need to deliver customer service at customer sites or other remote locations? If you’re using Microsoft Dynamics CRM, field service can be scheduled, tracked and updated in real time using the Field Service Management module.

The one-minute video provides a rapid overview of the capabilities.

A brief overview of the capabilities of this module, introduced with Microsoft Dynamics CRM 2016 U1:

  • Field service scheduling
  • Work orders
  • GPS mapping
  • Inventory management
  • Asset tracking
  • Service level agreements
  • Entitlements
  • Return merchandise authorization

If you have a field service delivery team, Microsoft Dynamics CRM has a lot to offer. And all of this is integrated with the other sales, service, marketing and xRM capabilities already built into Microsoft Dynamics CRM.