The interactive service hub brings productivity-enhancing features to the Customer Care department. This 90 second video provides a brief overview of the new features.
Dashboards, views, forms and the knowledge base have all received significant upgrades in the CRM 2016 Interactive Service Hub.
These upgrades in the customer service experience are likely to begin appearing in the sales and marketing areas of Microsoft Dynamics CRM in 2017.
What do you think of the interactive service hub? Is your team using it yet?
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.