In friendship, listening is about hearing and remembering what is said. In business, remembering is about data.
In friendship, we all have one or two scatterbrained friends who can never seem to remember anything. Almost every business is more scatterbrained than their employees and customers wish they were!
Here are six surprising statistics about listening to customers:
We have not yet learned how to plan to listen across channels.
Our employees have found that problems with listening across channels are keeping them from meeting goals.
And not only are these problems hurting customer relationships, they are also hurting employee engagement.
Want to learn more? Click here to download the full infographic on omni-channel listening.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.