There's a great online resource out there for those who are interested in getting more out of Salesforce.com (and out of CRM in general). What I like about it is that it focuses on generalized CRM principles - not just technical "how to" articles for a specific CRM technology. Read more for some quick recommended articles...
The name of the site is AllThingsCRM.com - it should be on every CRM professionals list of RSS feeds.
The site is sponsored by Salesforce.com and clearly has a lot of bias towards the Salesforce.com model of doing business and selling software. The connection to Salesforce.com is subtle and a little sneaky - it is easy to read the articles assuming they are unbiased unless you look closely. With that said, much of the content from the articles can be applied to virtually any CRM tool. The folks at this organization offer a huge variety of articles on all aspects of CRM and some areas that are even broader than CRM (such as cloud computing). So it's a good source of information for those who want to learn more about the people and process issues behind CRM and not just the technology. I highly recommend the following articles to get you started:
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