I just had the chance to install Update Rollup 11 for the Microsoft CRM Outlook client. (The update rollup is available here.) I use Outlook 2010 which Microsoft released just about a month ago (love it BTW), and this latest update rollup made a nice improvement in how Outlook 2010 displays the CRM add-in. Prior to this update, the add-in was displayed on a separate "Add-ins" tab on the Outlook ribbon. This was a hassle, because if I wanted to track an email into CRM and then delete it from my inbox, I had to select the email, click the "Add-ins" tab, track it, and then click back to the "Home" tab in Outlook, then click the "Delete" button. Too many clicks! Now the CRM add-in is right on the "Home" tab of the Outlook 2010 ribbon. Nice job, Microsoft!
Keep in mind that you can only use the Outlook client for CRM if you are already using Microsoft Dynamics CRM (either hosted internally, through a partner or with Microsoft).
If you are hosting with Microsoft, you can login to CRM via the web and click the link to download the Outlook client from there.
If you are hosting internally or with a partner, you can download the Outlook client here:
Please tell me where to get Outlook 2010 CRM client?
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