There's a great article over on Mary-Jo Foley's "All About Microsoft" blog on ZDNET that talks about some of the things that Microsoft has done differently with the release of CRM 2011. Microsoft has learned some lessons over the last few years since launching CRM Online, and they've adapted their approach to this release to match those lessons and the trends in the marketplace.
Specifically, Microsoft has responded to the consumerization of IT. In short, consumerization means that, increasingly, it is the end user who is driving the functionality and delivery model for business software and services. Just as people are accustomed to browsing an app store from their phone and instantly adding some new functionality to their device, business users are coming to expect the same level of immediacy and continual upgrades from business applications.
Foley talks to Craig Unger, the head of R&D for Microsoft CRM, who pinpoints several key ways that this consumerization changed the company's approach to CRM 2011:
If you're itching to be a "consumer" of this latest release of Microsoft Dynamics CRM, you can sign up for a free trial of CRM Online here.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.