Microsoft is making a number of groundbreaking announcements at the Worldwide Partner Conference (WPC) this week - in particular relating to the upcoming release of Microsoft Dynamics CRM 2011. Read the rest of the post to learn more.
The failure to understand and execute an effective activity management process is a leading cause of poor CRM adoption. There are a variety of issues that can make activity management confusing and frustrating for users in ANY CRM system. In this posting, I've detailed 11 suggestions for improving your activity management process.
This is only a starting point. Proper use of Queues and Workflows - in particular - are areas that can also improve your activity management efficiency and results.
We will be making a showing at Microsoft WPC in Washington DC from July 11-15 this year. WPC - or Worldwide Partner Conference - is Microsoft's annual event targeted at their partner community. Microsoft expects over 10,000 in attendance (in fact, I think I recently read that they had already surpassed that number).
Last week I setup web-to-lead for one of our clients using CRM Online for the first time. Compared to working with CRM On Premise, I must say that it was a bit of rude awakening.
Like SharePoint 2007, SharePoint 2010 comes in three different versions. However, the version names have changed and what is available in each version is different. So if you’re moving from the SharePoint 2007 world to the SharePoint 2010 world, it can be a bit confusing (it has been for me). The versions are:
After merging and holding 5 events in 4 cities in the last 6 months, we have migrated and re-launched our blog! Welcome to the new AskDynamicsCRM blog. If you want more information about what content was migrated and what to expect in the coming months, read on.
With Microsoft Dynamics CRM 4.0 there are so many options for migrating, integrating and bulk updating data that it can be quite confusing. This entry presents many of the options and the appropriate time to use each.
[NOTE: This is a summary - read the full BLOG for more info]
Are you (or your users) ever away from the office and you need to quickly make phone calls, that you’ve planned in Microsoft Dynamics CRM 4.0, from your mobile phone? Do you find it painful to do this from your mobile device?
Wouldn’t you like to be able to just record a Phone Call Activity in CRM and have it put all the information you need (contact name, company name, phone numbers, etc) right into the task description so you can make the call with a single click?
This can be accomplished in CRM using Workflows. Read on to learn how.
When your users contact you saying they cannot share a case or an activity with another user - the first thing to do is to check the basic security role settings for Cases, Appointments and related entities (such as Leads, Opportunities, Contacts - depending on what the Appointments are related to). If those settings all appear to be correct (I won't try to document the correct settings here), then you should also check your Queue settings.
Yes, your queue settings. On the Core Records tab.
Make sure that you have the security role set to read for the Organization. See the image below.
You are probably asking, "Why the Queue entity?" Activities and cases are both listed in your queues. So if you haven't granted permission to read the Queue, then you can't assign your activities or cases to another person's queue.
You may now be asking, "We don't use Queue's. How can I get rid of the Queue item from the nav bar using Security Roles while still allowing users to reassign activities and cases?" That's an easy one: You Can't. But you can update the site map.
We are frequently asked if each user - or even different business units - can have completely personalized menus in Microsoft Dynamics CRM 4.0. With a little bit of work on the SiteMap XML file, you can give your users a lot of options for a menuing system that is tailored to their specific needs.
Duplicate Detection is a great feature in Microsoft Dynamics CRM 4.0. But it can also be a pain. Do your users complain that whenever they convert a lead, they get a duplicate record alert when trying to save the contact - and the alert continues to pop up on all future saves? Good news - there is a pretty simple fix for this problem.
Read on for more information on this issue and how to fix it.
Looking for a fast way to get a demonstration of Dynamics CRM, Microsoft SharePoint or Salesforce.com? A new site: demos.c5insight.com has been setup for just this purpose. You'll find a variety of demos on the site for different types of users including:
There's a great online resource out there for those who are interested in getting more out of Salesforce.com (and out of CRM in general). What I like about it is that it focuses on generalized CRM principles - not just technical "how to" articles for a specific CRM technology. Read more for some quick recommended articles...
I love the recently released Mobile Express for Microsoft Dynamics CRM 4.0. It has been a long time in coming, but the wait has been worth it. Read on for the best features ...
In short, Chatter is a social networking application that is built into Salesforce.com. It is structured to be an "internal social networking" application but can also be easily linked to public facing social networking sites. Some of the highlights:
It can work very similarly to Facebook.com - you can post comments to the site and others in the organization can view the comments that their friends post.
Visually, it looks similar to a Facebook page.
Individuals can add ...
Oftentimes, you will want to copy an existing Microsoft CRM workflow. You might want to create a similar workflow with a few minor changes. Or, you might have a workflow that is "in production" and you need to make some changes to it - but you don't want the current workflow to be unavailable while you're making changes. But CRM doesn't provide a way to copy a workflow - this entry explains a quick and simple way to copy a workflow in Microsoft Dynamics CRM 4.0.
[Read the full entry for the "how to"]
Read the full entry for the "how to"
We implemented a workflow that was frequently failing with a message stating "the text entered exceeds the maximum length." Fortunately, the fix was fairly easy.
[Read the full entry for more information]
We seem to regulary run into clients who like the idea of converting a Lead into an Account, Contact and Opportunity - but they would also like to be able to convert backwards into a Lead again.
Why? Well, maybe someone in the Lead Management group qualified the lead, but when they passed it along to Sales, they could not longer get in touch with the lead. The options are: (1) make Sales work it until they can get back in touch, (2) train Lead Management to work with Accounts, Contacts and Opportunties, (3) forget about it (which most of them do), or (4) re-create the entire record as a Lead again.
But now there is another alternative (read the full story for the rest)...
Users of CRM tools are consistently asking for the same thing: “Make me more efficient in managing my sales, marketing or customer service responsibilities.” Tools like card scanners, than can quickly scan a business card into CRM, or “parsers” that can grab a name and address from an email or website and instantly transfer it into CRM are great examples of efficiency boosting applications.
But do they live up to their promise?
I recently purchased two tools to take care of these tasks. Let’s walk through each of them in turn.
We've had to do research into quoting tools for a number of clients and prospects recently. Unfortunately, there doesn't seem to be a single site that has done a good job of listing out the options for Microsoft Dynamics CRM 4.0 when it comes to tools that assist with quoting, bundling, kitting and/or configurating. Here are some quick results from our research that I hope you will find helpful.
At the Worldwide Partner Conference (WWPC) in Houston last week, Microsoft announced the rollout of a bunch of Solution Accelerators for Microsoft Dynamics CRM 4.0. These will be great tools to significantly improve CRM functionality. Best of all, the accelerators are "free" (see caveaut below).
(read the entire posting for more information)
Web to lead: Creating a new lead record based on a web form automatically in Microsoft Dynamics CRM On Premise. Complete code for web2lead is included in this entry.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.