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Few businesses would argue the value of a good CRM solution anymore. But adoption remains a significant challenge. Our own research shows that 40 percent or more of organizations continue to struggle with getting their teams to adopt CRM. So here are 20 ideas to consider to help drive the adoption of CRM within your organization.
E-mail templates are a great feature available in Dynamics CRM. When Microsoft introduced the ability to access them directly from within Outlook in CRM 2011, it became even more efficient to quickly grab a template for any outgoing email. In order to use an email template, you first have to track the email in CRM. So the process works something like this: create an Outlook email | click the Track in CRM or Set Regarding button | select a template | send the email.
This is the third in a three part series I’ve been writing on Microsoft Dynamics CRM 2011 and Microsoft Outlook integration. In the first two blogs, we reviewed the pros and cons of using CRM 2011 for Outlook and CRM 2011 for the Web. In this article, we will take a look at CRM 2011 and Outlook functionality that everyone in your organization should use (regardless of whether they are using CRM 2011 for Outlook or not). This integration functionality is easy for users to understand, saves a lot of time, and enables your organization to better track interactions with customers and other stakeholders.
For the previous two articles in this series see:
Everybody knows that Microsoft Dynamics CRM has always been the leader of the pack when it comes to integration with Microsoft Outlook. So nobody was expecting to see significant changes in this area with the introduction of CRM 2011. But Microsoft delivered a very nice surprise to their customers when they not only improved the Outlook integration – but in fact gave it a complete overhaul. In fact, the upgrades to CRM for Outlook are so extensive, that we expect to see fewer-and-fewer users accessing the Web version of Dynamics CRM at all. Many of our clients are providing user training only in CRM 2011 for Outlook.
There are so many different improvements in CRM for Outlook that it’s impossible to cover all of them in a single article, so I am going to focus on my favorite new CRM/Outlook functionality – good old email!
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.