Think of portals as a “one-stop shop” for all your business Web sites. Portals have become a critical component in the evolution of business collaboration systems. A web portal can provide collaboration tools to employees, customers, distribution partners or other constituents and should be considered as part of any SharePoint or CRM strategy.
Portals are typically focused on a specific audience such as a Distributor Partner portal for sales collaboration in a 3-tier distribution company, or a Customer Self-Service portal for your customer to submit and manage service requests. Using a consistent methodology and solution for portal development means that your team will have a familiar experience across all of your corporate web portals. As a result, we have developed intellectual property (IP) and can utilize pre-built portal applications as a starting point, thereby reducing implementation cost and delivery timeframe.
If the portal will be a natural extension of your CRM system, both Salesforce.com and Microsoft Dynamics CRM provide out of the box portals as starting points, and allow for easy configuration, customization and integration into legacy web sites and business applications. C5 Insight has implemented portals for our customers using both CRM packages. If the portal more naturally fits into your SharePoint enterprise implementation strategy, likewise we have extensive experience and pre-built IP for this type of portal. C5 Insight has also developed intellectual property around integrating CRM platforms with SharePoint so you can derive the appropriate value from both your CRM and your web portal platform.
Since they share a common technical stack and are being developed by the same publisher, the combination of Microsoft SharePoint and Microsoft Dynamics CRM offers many portal advantages. Microsoft Dynamics CRM provides a flexible web portal framework that will fit your customers, your business processes and your infrastructure.
C5 Insight provides full-service development of web portals. Our team manages the strategic requirements, design, templating, implementation, systems integration, training and support of web portals across multiple enterprise functions.